Pickup & Delivery
Don't want to wait for delivery? You can pick up your package in store! Just choose In Store Pickup from our shipping menu. You'll receive a notification when your order is all wrapped up and ready & then you can come pick it up during store hours.
Shipping
FLAT RATE SHIPPING on all regular priced purchases. Flat rate of $10 for regular postage. Priority or Expetited shipping calculated at checkout.
________________________
All packages will be sent out with tracking information, which will be provided once shipped.
We can only ship to the billing address or a confirmed address.
Customer is responsible for any additional costs on rejected packages.
Once shipped, we are not responsible for any shipping or custom delays. However we will be happy to work with you to track your purchase.
Shipping cannot be refunded once shipped.
$20 Flat Rate shipping to USA.
For all other countries rates vary. Please email us at shop@flocboutique.com for a quote.
________________________
All packages will be sent out with tracking information, which will be provided once shipped.
We can only ship to the billing address or a confirmed address.
Customer is responsible for any additional costs on rejected packages.
Once shipped, we are not responsible for any shipping or custom delays. However we will be happy to work with you to track your purchase.
Shipping cannot be refunded once shipped.
Please Note: Our product is pulled from our Boutique in Edmonton. Please allow 24 hrs to confirm status and condition of your purchase.
We work hard to keep our inventory updated at all times, but item availability is not always guaranteed. If an item is sold out you will be notified via email & given a refund immediately.
Didn't Find the info you needed?
Questions are welcome!
We are happy to work with you on fit, style or sizing before making any purchase. If you need to make any changes or have questions of your purchase please email us at shop@flocboutique.com.
Return Policies
Regularly priced merchandise may be exchange or returned for store credit within 14 days of purchase with an original (or gift) receipt. Item must be in unused & unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted.
We do not offer price adjustments.
Sale Items, Bath, Beauty, Fragrance Products & undergarments, shape-wear FINAL SALE. Styling services & gift cards are FINAL SALE
We are not responsible for lost or stolen gift cards.
Regularly priced merchandise may be returned for exchange, store credit or refund within 14 days. The first day is when Canada Post delivered or tried to deliver your package. For in-store pick ups the first day is when you received your order confirmation. Return cards are included with every shipment, if you require further assistance please email us at shop@flocboutique.com. Item must be in unused & unworn condition with tags securely attached. Any items without original tags will not be accepted. Please include your return card or order confirmation with the return package.
Customer is responsible for any shipping costs for return and we ask that you insure the package with tracking information. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.
We do not offer price adjustments.
Sale Items, Bath, Beauty, Fragrance Products & undergarments, shape-wear FINAL SALE. Styling services & gift cards are FINAL SALE
We are not responsible for lost or stolen gift cards.
Sometimes items don't fit the way we want them to! We are happy to support you with selecting a different size, however we can not guarantee that the item you would like to exchange will be available in the size or colour requested. Customer is responsible for shipping costs for returning & re-shipping products.
We do not offer price adjustments.
Sale Items, Bath, Beauty, Fragrance Products & undergarments, shape-wear FINAL SALE. Styling services & gift cards are FINAL SALE
We are not responsible for lost or stolen gift cards.
RETURN ADDRESS
Once you have contacted us with your exchange or return please clearly state our information on your package:
Floc Boutique
#170-14101 West Block Drive
Edmonton, AB
T5N 1L5
Attn: Returns
If you have any concerns please contact us for more information.