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Free Local Delivery $75+ Purchase (11km Radius). Free Canada-Wide Delivery $150+ Purchase.

Shipping & Returns Policy

Shipping


In Store Pickup

Don't want to wait for delivery? You can pick up your package in store! Just choose In Store Pickup from our shipping menu. You'll receive a notification when your order is all wrapped up and ready & then you can come pick it up during store hours. 

Curbside Pickup: park in the back behind the store and call us at 780-447-9964


Delivery

We offer free city-wide delivery in Edmonton (within 10km of store) with purchase of $75 or more. Select Local Delivery when checking out. To keep this service free, please allow up to 7 days for delivery. You will receive a notification when your package is out for delivery.


Shipping

Domestic / Within Canada

FREE SHIPPING on all regular priced purchases of $150 or more within Canada. For purchases less than $150, shipping rates will be calculated at checkout.

International

$20 Flat rate to USA.
For all other countries rates vary. Please email us at shop@flocboutique.com for a quote.  


Shipping Details

  • All packages will be sent out with tracking information, which will be provided once shipped.
  • We can only ship to the billing address or a confirmed address.
  • Customer is responsible for any additional costs on rejected packages.
  • Once shipped, we are not responsible for any shipping or custom delays. However we will be happy to work with you to track your purchase.
  • Shipping cannot be refunded once shipped.


Please Note

Our product is pulled from our Boutique in Edmonton, please allow 24 hrs to confirm status and condition of your purchase. We work hard to keep our inventory updated at all times, but item availability is not always guaranteed. If an item is sold out you will be notified via email & given a refund immediately.

 



Return Policy

In-Store Purchase Return Policy

Christmas Purchases may be returned no later than January 8th, 2022 for an exchange or store credit. Item must be in unused & unworn condition with tags securely attached.
Regularly priced merchandise may be exchange or store credit within 14 days of purchase with an original (or gift) receipt. Item must be in unused & unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted. We do not offer price adjustments.
Sale, Bath, Beauty & Fragrance Products are FINAL SALE.


Online Order Return Policy

Regularly priced merchandise may be returned for exchange, store credit or refund within 14 days of shipping your order.  Please email us  at shop@flocboutique.com so we can assist you with your return.  Item must be in unused & unworn condition with tags securely attached. Any items without original tags will not be accepted. Please include your packing slip with the return.
Customer is responsible for any shipping costs for return and we ask that you insure the package with tracking information. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.  
We do not offer price adjustments. Sale, Bath, Beauty & Fragrance Products are FINAL SALE.


Exchanges

Sometimes items don't fit the way we want them to! We are happy to support you with selecting a different size, however we can not guarantee that the item you would like to exchange will be available in the size or colour requested. Customer is responsible for shipping costs for returning & re-shipping products.

*Our styling services and gift cards are final sale.

*We are not responsible for lost or stolen gift cards. 

Return Address

Once you have contacted us with your exchange or return please clearly state our information on your package:


Floc Boutique
10106 124th ST
Edmonton, AB
T5N 1P6
Attn: Returns


If you have any concerns please contact us for more information.

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